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Exchanges and Refunds
We are unable to exchange or refund items that have been delivered. If you have not received your items or received the wrong item, please contact us. Refunds will be issued to your original payment method. If an address is entered incorrectly at the time of purchase, we will resend your item for an additional shipping fee upon request.
If the customer provides inaccurate or incomplete information that causes the package to be delayed or returned to us the customer accepts this as a consequence of his or her own actions. Items can be resent to the customer for an additional S&H fee equal to the original such fees charged. For more information regarding shipping please see our FAQ.
International orders may be subject to import duties and taxes levied by the destination country’s government. Any additional fees including but not limited to duties and taxes are not covered by the shipping fee charged when your order is placed. Any such additional charges must be paid by the recipient/customer.
Due to the customs process, delivery times are estimates and may take longer than stated. In some cases, packages may be held in customs until any additional fees are paid.
Customs policies vary widely from country to country. Please contact your local customs office regarding these policies including duties and taxes.
PRIVACY & GDPR
At TheMetagrobologist Magazine we value and respect the personal information our customers and users personal choose to share with us. Any sensitive data you share with us including your name, address, or contact information will be kept safe and will only be used to provide the best possible service to you. We will never sell or otherwise trade your personal data with any other organisations. Our policy on protecting our customers’ personal data has always been the same, but in compliance with the GDPR (General Data Protection Regulation) we have spelled out our policies here.
When you make any purchase from TheMetagrobologist Magazine, you are asked to provide personal information such as name, email address, shipping and billing addresses. Whether for a single purchase or a subscription, this information is stored securely in our private system, accessible only by TheMetagrobologist Magazine editor.
When you buy from us, you will need to provide payment details in one of the following forms:
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Your payment details are processed and stored securely exclusively by the payment providers above. TheMetagrobologist Magazine does not process or store your card or bank account details. Read Stripe and PayPal's privacy policies.
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